Shipping Policy

At PlinkPets , we offer free shipping on all orders. All products are shipped directly from our suppliers. Please read this policy carefully to understand shipping times and expectations.

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Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

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Shipping Time

• Estimated Delivery: 7–10 business days for most locations.

• Maximum Delivery Time: Up to 15 business days in rare cases due to shipping delays, customs, or holidays.

Delivery times are estimates and may vary depending on your location or external factors.

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Free Shipping

All orders qualify for free standard shipping. Shipping costs are included in the price of the product.

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Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow 1–3 business days for tracking information to update.

For tracking issues, contact support@plinkpets.com

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Delays and Exceptions

While we aim to deliver on time, delays may occur due to:

• Public holidays or peak shopping seasons

• Customs processing

• Carrier delays

If your order has not arrived within 15 business days, please contact support@plinkpets.com

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Lost or Damaged Packages

If your package is lost or arrives damaged, contact support@plinkpets.com  immediately. We will investigate and provide a solution if the carrier confirms the issue.