Refund policy

RETURN & REFUND POLICY

At PlinkPets, we do not accept returns. However, if your product arrives defective, damaged, or incorrect, we will process a full refund after verification.
For any issues, please contact support@plinkpets.com.

Even though returns are not accepted, the information below remains to outline how concerns, exceptions, and refund eligibility are handled.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at support@plinkpets.com if the item is defective, damaged, or if you receive the wrong item.
If the product is confirmed defective or deficient, we will process a full refund to your original payment method.
You can always contact us with any questions at support@plinkpets.com.

Exceptions / Non-Returnable Items

Since returns are not allowed, this section remains for clarification:

Certain items traditionally cannot be returned, such as perishable goods, custom-made products, and personal care or hygiene-related items. We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions regarding defect-based refunds for these categories, please reach out to support@plinkpets.com.

Sale items and gift cards are also non-returnable.

Exchanges

Exchanges are not available, as we do not accept returns.
If your item is defective, damaged, or incorrect, you may request a full refund and then place a new order separately.

European Union 14-Day Cooling-Off Period

For customers in the European Union: while the 14-day cooling-off period traditionally allows returns, our store does not accept returns.
The cooling-off period applies only to defective or incorrect items. In these cases, a full refund will be provided once the issue is verified.
For EU-related inquiries, email support@plinkpets.com.

Refunds

Once you contact us at support@plinkpets.com and the issue is verified as a defect, damage, or incorrect item, we will approve a full refund.

Refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us again at support@plinkpets.com.